telor33 Privacy Policy
We are committed to protecting your personal information with care and responsibility. This policy explains how telor33 collects, stores, uses and discloses your data as a user of our platform.
Data Protection Principles
Our Commitment to Your Privacy
Every action we take in managing user data is guided by six core principles that ensure security and transparency.
Data Encryption
All personal data and financial transactions are transmitted over encrypted SSL/TLS connections. Sensitive information is stored in encrypted format and cannot be accessed without proper authorisation.
Purpose-Based Collection
telor33 only collects data needed to manage accounts, process deposits and withdrawals, and meet licensing requirements. No unnecessary information is collected without clear justification.
User Control
You have the right to access, amend and request deletion of your personal data at any time. Our support team is ready to handle any privacy-related requests via live chat or email.
No Data Sales
telor33 does not sell, rent or trade users' personal information to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
Limited Retention Period
Data is kept only for as long as needed to fulfil the original purpose of collection or to comply with legal requirements. After that, records are securely deleted or anonymised.
Breach Notification
Should any security incident occur that affects user data, telor33 will notify the affected parties within a reasonable timeframe and take immediate remedial action.
Introduction
telor33 ("we", "our platform" or "telor33") operates the website telor33.onl and all related services as an online gambling platform operating under international licensing. This Privacy Policy is drafted to explain our commitment to protecting the privacy of users who register and use our platform.
By registering an account or using any telor33 service, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.
This Privacy Policy is drawn up in line with international data protection best practices and forms part of the overall terms of use of the telor33 platform. It should be read together with our Terms & Conditions available on this website.
Information We Collect
telor33 collects several categories of personal information from users during the account registration process, ongoing use of the platform and fulfilment of licensing compliance requirements. The following are the categories of data collected:
Account Registration Information:
- Full name as shown on your identity card or MyKad
- An active and accessible email address
- A mobile phone number registered in Malaysia
- Username and password chosen by the user
- Date of birth for age verification (21 years and above)
Financial Transaction Information:
- e-wallet details (Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes
- Bank account number for transactions via FPX or online banking
- Crypto wallet address for transactions using USDT, BTC or ETH
- Records of deposit history, withdrawals and betting activity on the platform
Device and Access Information:
- User IP address and general geographic location
- Browser type and device operating system
- Login session data and usage duration
- Activity logs within the platform for security and technical troubleshooting purposes
How We Use Your Data
Personal information collected by telor33 is used solely for the purposes stated below. We will not use your data for any other purpose without first obtaining your consent:
- Account management: Creating, verifying and maintaining user accounts to enable access to the telor33 platform.
- Transaction processing: Completing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency, and processing withdrawals within 10–45 minutes.
- Identity verification: Fulfilling the Know Your Customer (KYC) requirements mandated by the international licensing we hold, to prevent fraud and money laundering.
- Customer support: Allowing our 24/7 support team to assist you effectively via live chat and email in Bahasa Melayu and English.
- Service communications: Sending important notifications relating to your account, changes to terms, system updates and relevant bonus information.
- Platform security: Detecting and preventing fraudulent activity, account misuse, unauthorised access and other security threats.
- Legal compliance: Meeting the reporting and record-keeping obligations required by our international licensing authorities.
Disclosure of Information to Third Parties
telor33 respects user privacy and does not disclose your personal information to outside parties except in the following limited and legitimate situations:
Service Providers: We share necessary information with technology providers, payment processors and support service providers that help us run platform operations. All such third parties are bound by strict data protection agreements and are not permitted to use your information for their own purposes.
Legal Compliance: Personal information may be disclosed to regulatory authorities, law enforcement bodies or courts when we are required to do so by applicable law or a valid court order.
Fraud Prevention: Where there is strong evidence of fraud, money laundering or serious security threats, relevant information may be shared with appropriate authorities or fraud prevention service providers.
Business Transfers: In the event of any company restructuring, merger or acquisition, user data may be transferred as part of the business assets, subject to equivalent or greater privacy protections.
Personal Information Security
telor33 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, loss, destruction or accidental disclosure.
All communications between the user's browser and our servers are protected using SSL/TLS encryption. Sensitive data in the database is stored in encrypted format. Access to user data within our organisation is restricted to staff who need it to carry out their duties, and all internal access is logged and monitored.
User account passwords are not stored in plain text — they are processed using appropriate cryptographic hashing methods. We also encourage users to use unique, strong passwords and to ensure their email accounts are well protected.
Although we take all reasonable precautions, no data transmission over the internet or electronic storage method can be guaranteed to be one hundred percent secure. Should any material security incident occur, we will notify affected users and take remedial action promptly.
Cookies and Tracking Technologies
telor33 uses cookies and similar tracking technologies to improve the user experience, ensure platform functions run correctly and analyse usage patterns in aggregate.
Essential Cookies: Required for core platform functions such as login session management, account security and language preferences. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Collect anonymous information about how users interact with our platform to help us identify and fix technical issues and improve the overall experience.
Functional Cookies: Store user preferences such as display settings and language choices so you do not need to adjust them each time you access the platform.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect your experience using the telor33 platform. Please refer to your browser documentation for more information on how to manage cookies.
User Rights Relating to Personal Data
As a telor33 platform user, you have certain rights relating to your personal data. We are committed to helping users exercise these rights efficiently through our support channels:
Request a copy of the personal data we hold relating to your account.
Correct information that is inaccurate or incomplete in your records.
Request the deletion of your personal data, subject to legal obligations.
Request that processing of your data be restricted in certain specified situations.
Receive your data in a structured, machine-readable format.
Object to the processing of your data for marketing or profiling purposes.
Cross-Border Data Transfers
As telor33 operates under an international licence, users' personal data may be stored or processed on servers located outside Malaysia. We ensure that any such data transfers are carried out with adequate safeguards, including binding data processing agreements between related entities and the use of internationally recognised transfer mechanisms.
Regardless of where data is stored, all user information is subject to consistent protection standards as set out in this Privacy Policy. Our infrastructure service providers are selected based on their security track record and compliance with international standards.
Accounts, Age and Protection of Young Users
telor33 is an online gambling platform intended solely for users aged 21 and above. We apply age verification procedures during the account registration process and reserve the right to request additional verification documents at any time.
If we find that a user has registered by providing false age information, or that an account is being used by someone under 21, we reserve the right to suspend or close that account immediately. Any balance in the account may be frozen until the investigation is complete.
We do not knowingly collect personal information from individuals under the age of 21. If you believe we may have done so unintentionally, please contact us immediately through the available support channels.
Changes to This Privacy Policy
telor33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or security improvements. The latest version of the Privacy Policy will always be available at telor33.onl/dasar-privasi.
When material changes occur, we will notify registered users by email or in-platform notification before those changes take effect. Continued use of the platform after the effective date of such changes will be considered acceptance of the updated terms.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information. Any questions relating to changes in this policy may be directed to our support team.
Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how telor33 handles your personal data, our team is ready to assist through the following channels:
You can reach our support team via 24/7 live chat available directly on the telor33 platform, or by sending a message to our email address. All privacy-related enquiries will be handled by trained staff and will receive a response within a reasonable timeframe.
Email address for privacy and data protection matters: [email protected]
Ready to Start Playing?
Register your telor33 account today and enjoy a 120% welcome bonus of up to RM300 on your first deposit. Minimum deposit is only RM20 via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency.